Website and Consumer Terms & Conditions
Cutting and pasting terms and conditions is plagiarism and a breach of someone else’s copyright. Copied or online templates quite often have the wrong wording and meaning and may not relate to your product which leaves you exposed to disputes with customers, which no business wants. Having clear terms of engagement with your clients is a pillar in your business as it is can provide a fast resolution to any disputes.
Privacy Policy
This is a must. Consumer information must be protected or you could suffer brand damage.
Consumer Law and the Product
The online consumer can be situated anywhere in the world and across many jurisdictions, but many of the same principles still apply.
Consumer Protections
It is important that what you represent or offer for sale is in fact what customers are going to receive. Not to do so, whether intended or inadvertently, may amount to misleading and deceptive conduct under the Australian Consumer Law. This can give consumers not just a right to a refund but also damages as a consequence of the loss that flows from those misrepresentations. Well drafted, tailored terms of trade can go a long way to preventing any issues here.
Return to Sender
This has been a sore point for many online businesses and can diminish the returns of your business. Not having clear guidelines and/or understanding of consumer law can lead to customer complaints to the ACCC and potentially subsequent investigations. We can provide advice before and after an issue may arise.
Warranty Items
Australian consumer law can have minimum warranty periods on certain products. Do you know what applies to your products? It is good to have a policy in place for your consumers to understand.