Disputes occasionally occur between a Franchisor and Franchisee. We see our first duty to our client as seeking to understand the full extent of the issue. We will provide you with sound legal advice in relation to your circumstances and discuss options with you.
Mediation is typically the first part of call. We are well experienced in the mediation process. We can assist you in reaching a workable solution, where possible.
Franchise disputes arise for a range of reasons. Sometimes parties have disputes over legal issues. Sometimes the franchise experience has not been all that one party had hoped and they become “disenfranchised”.
The reality is that in business, sometimes disputes arise because of deliberate action. On other occasions, franchise disputes arise due to circumstances outside a party’s control.
A Dispute Notice sets out a party’s grievance or grievances towards the other in relation to the franchise relationship.
The Dispute Notice will also set out what action the aggrieved party is requested to take to resolve the matter or matters.
If the dispute is not resolved the parties will likely need to attend mediation.
If you are served with a Dispute Notice, or are contemplating serving one, you should seek legal advice immediately. These are legal documents that can ultimately significantly affect the franchise relationship. The way the Dispute Notice is drafted and the way it is responded to can have significant ramifications.
Mediation is when two parties come to together formally to try to resolve a dispute.
There will be a mediator. The mediator does not rule on the issues in dispute. Rather, the mediator’s function is to be an impartial person who seeks to help the parties clarify the issues and hopefully help the parties arrive as a resolution that they can both live with.
Mediation will last between a few hours and a full day, depending upon the nature and – complexity of the issues and the willingness of one or both parties to be prepared to negotiate.
Mediation is held usually in a neutral location, in the city where the franchise is located.
If mediation is unsuccessful, the legal process may be inevitable if a party wants to enforce it position. Legal advice will be provided as to your prospects of success.
Lawyers who are experienced in the complexities of the Franchise Code of Conduct, franchise law generally and dispute resolution can be extremely helpful in:
Throughout a matter – and even if litigation ensues – we will continue to encourage level-headed negotiation as part of any strategy. Lawyers can be very helpful in articulating a party’s point of view and otherwise looking and otherwise helping to push the other party towards and sensible and satisfactory resolution.
Franchise law is complex and its own special rules and regulations, in addition to the other legal doctrines with which franchise law interacts. As experienced franchise dispute lawyers, we understand the franchise code of conduct and related legislation
We are also seasoned litigators and dispute resolution experts. Where necessary, we have the skill and firepower to prosecute your case to conclusion.
From the start, we will provide you with concise legal advice, while seeking to understand your commercial objectives. Substantial action is sometimes required from the beginning. Sometimes it is not and a softer is initially the better and more productive approach. We listen carefully to our clients for this reason, roll up our sleeves and work through real world solutions with you.
To contact us please fill out the form on this page and we will be back to you promptly or otherwise simply call us on 1300 907 335 for a confidential discussion.
Level 8, 446 Collins Street
Melbourne Vic 3000
Level 1, 441 South Road
Moorabbin Vic 3189
Level 8, 1341 Dandenong Rd,
Chadstone VIC 3148
Ground Flr, 435 Nepean HWY
Frankston Vic 3199
Ground Flr, 84 Hotham St,
Preston VIC 3072